I have written critically in the past about escort support services, Yanno those pesky mall advertising sites, photographers, designers etc., we all need to help our business grow and flourish. One site i was concerned about and wrote freely about was The Eros Guide. Now i like the Eros guide i always have, in the past when Eros was flourishing, i was as well. With the downturn in the economy (yes, escorts are not recession proof) it made us (me) as escorts find ways to work smarter not harder so everything had a turn under the harsh light of cost benefit analysis and the Eros Guide even though liked them personally got their turn. Lets face it they are expensive and when moneys tight you have to examine whats working and whats not and how much your paying for it. It wasn’t exactly glowing what i wrote and i was concerned that the cost of Eros was not paying off and they had some business changes that i was unsure was the right direction to go, from a customer standpoint. My assessment, I’m sure wasn’t a surprise (many ladies had voice similar concerns) What happened because of what i wrote…. now that what was a surprise.
The Eros Guide reached out to me and not in a small way. They were sincerely concerned with my issues (apparently they read my blog too!) and and even though i was pretty critical they didn’t take a “oh well fuck her, shes just one advertiser” attitude. They reached deep and though I’m sure (OK i KNOW) some at the company thought it would be futile to reach out to me. I believe what i heard was said when the suggestion to contact me was made was “her? She hates us!” But they did it anyways. They listened to my concerns, they shared information with me on things they they had in the hopper that would they thought would help understand their position and things they were doing to make what they hoped would be improvements in both customer service and business in general. They made it very clear that cared about my business and took steps to secure i would continue to be an advertiser. It was pretty much the smartest customer service move I’ve seen a company employ in a long time. And that’s saying a lot, since out in the real world some of my job responsibilities often include reputation management. I recognize it when it’s done right and can appreciate it on more then just an “its all about me” level.
When the Eros guide folks came to town on other business i had the opportunity to have a sit down with them and explain some ins and outs of the business side of escorting from my perspective. They were eager to hear, my thoughts what worked for me, what didn’t work for me, how i thought things could be better for me as a customer. They asked smart questions, were really nice and i liked them a lot. They weren’t just blowing smoke up an angry writers ass. They seemed to really care not just about how they were perceived in the industry ( though they do care) but how they could best serve their advertisers. They understood the “i succeed, they succeed” business model. Now i still don’t always agree with how they do everything over there (It still really bothers me that they give away so many eyeballs with traffic exchange and the pop unders ugh!) However they gave me an opportunity to tell them that… to their faces.
And there’s nothing that makes me happier then when I’m doing business with someone and they don’t treat me like a dumb whore but as a valuable resource who knows what I’m doing when it comes to running my business. The Eros guide did just that and not only addressed my concerns but they did it in a friendly professional, up front, no bullshit manner and i have to give credit where credit is due.
Now if only those jackasses at Time Warner and AT&T would pay attention..